Help & Support
We're Here to Help
Have a question or need assistance? We've got you covered. Browse the topics below or reach out to us directly.
📦 Orders & Shipping
- How long does shipping take? International orders typically arrive within 15–30 business days depending on your location.
- How do I track my order? Once your order ships, you'll receive a confirmation email with a tracking number.
- Can I change or cancel my order? Please contact us within 24 hours of placing your order and we'll do our best to accommodate your request.
🔄 Returns & Refunds
- What is your return policy? We accept return requests within 3 days of receiving your order. Items must be in their original condition.
- How do I start a return? Email us at theglobalshelf7@gmail.com with your order number and reason for return.
- When will I receive my refund? Refunds are processed within 7–15 business days after we receive the returned item.
💳 Payments
- What payment methods do you accept? We accept all major credit cards and other payment methods available at checkout.
- Are prices inclusive of taxes? Prices do not include local taxes or import duties, which are the buyer’s responsibility.
📬 Contact Us
Can't find the answer you're looking for? We'd love to hear from you!
📧 Email: theglobalshelf7@gmail.com
We typically respond within 1–2 business days.